TUI Holiday Store
Sandown Way, Teesside Shopping Park, Unit 20D, Thornaby, TS17 7BW (Show me directions) Show Map
Monday to Thursday: 09:00 to 20:00 , Friday: 09:30 to 20:00 , Saturday: 09:00 to 18:30 , Sunday: 10:30 to 16:30
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Find and book your next holiday at the TUI Holiday Store in Thornaby. Whether you've already booked online and need a helping hand in-store, or thinking about your next holiday, our Travel Experts are on hand to take the hassle out of planning your trip. We package everything, from beach holidays and city breaks to globe-trotting TUI Tours, Lakes & Mountains getaways and Crystal Ski Holidays. If you've already booked a hotel, we offer flight-only too.
We're also cruise experts. With Marella Cruises, you can sail to over 120 destinations, with tips and service charges all taken care of on board. For an adults-only experience, try our TUI River Cruises. Combine culture-packed excursions with entertainment and a choice of restaurants & lounges. Our range of holidays doesn't end there, our Travel Experts will help you find the perfect holiday to help you live happy.
At our TUI Travel Money counter we can offer you great rates on over 50 currencies worldwide, with no commission.
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Leave a reviewNo Customer Service
Hi - we attended Teesside Park Tui at 9.15 on Sat 03/09/22, we knew exactly what holiday/date/flight we wanted for a Tui trip to Mexico in May 2023. I had already rang the store on Tues 30/08/22 at 13.44 to book and was advised there was no one free and someone would ring back, hopefully that day - if not Wed 31/08/22. However that never happened and I had no missed calls either day. So we went into the store, which opened at 9am, apart from a receptionist and someone in bureau de change there was no one in the shop. We advised the receptionist that we wanted to book the holiday and she said as they had appointments coming in at 9.30, we could not do that. I asked if there was staff available and she said yes but they would not be able to see us! This is really poor service!!! We try to use local stores as it keeps local people working and shopping centres alive, so we went to another store - not Tui and booked with them in 20 mins for a £3500 holiday. Your Loss!
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TUI Holiday Store
Verified ID: 1109700093296640
Verified 25/05/2023 @ 14:26:22
Last updated 25/12/2023 @ 04:29:32