13 Westpoint Enterprise Park, Manchester, M17 1QS  (Show me directions) Show Map

0161 86...Landline    Landline   

Email   

Website   

Profile

About Us...

At Russell Homes we take immense pride in everything we do.
We strive to ensure that your buying journey is as straightforward as possible and that your new home is defect free.

Our sales and site management teams are on hand to answer queries or concerns, and will be happy to meet up to discuss any questions along the way.

Our sales team
They will work with you to select the right plot, make sure you know about all the design options, even show you how to work the heating and the oven. They will also be by your side to guide you through the buying process, providing a one-to-one service at all times.

Our construction team
The site manager or project manager will also be happy to answer any questions and show you around your new home, subject to a health and safety assessment. There may, however, be an occasion where you feel that your expectations have not been met. In this event we will endeavour to resolve any issues as quickly and conveniently as possible.

Handover
We are committed to fast and efficient service and, therefore, any issues which were identified on your handover document will be dealt with by your site manager within 28 days. Please feel free to raise any concerns that you may have with the site manager or sales consultant and they will be more than willing to assist.

Complaints
In the unlikely event that you feel you have not received the service that you would expect, or that things are not being dealt with to your satisfaction, then please write to our customer care department or email support@russellhomes.co.uk We will respond to your concerns within 48 hours and will arrange a visit from our construction manager to discuss the issues.

If we fail to adequately address your issues, you do have redress through your new home warranty which forms part of the new homeowner pack and you should contact the provider for further advice.

More Information...

Building for growth
Established in 2002, Russell Homes has built a reputation for attractive, well-designed homes with a superior specification as standard.

New homes at Greenbooth Village with stream
Our vision is to maintain this commitment to quality while scaling up our ambitions to deliver more homes every year and be recognise as one of the North West's leading independent house builders

Over the last three years we have built more than 270 new homes. We currently have a pipeline of 3,500 homes across 10 North West sites, along with 1,500,000 sq ft of associated employment space, at different stages of planning. Together these would deliver more than £750million of new housing over the next 10 to 15 years.

Russell Homes is the land and residential arm of Russells, a family-owned construction and property group. In addition to building and selling high quality homes, we are a strategic land developer with a team of town planners, engineers and project managers currently bringing forward development opportunities and approved sites across the North West.

Call or visit our website for more information.

Media

Photo 6