Expensive rude service

On the 15th February 2022 I attended Keith Walker opticians for a pre-booked contact lense check. On arrival after taking my initial details the receptionist (short blonde hair) proceeded to question why I had not booked in for a sight test together with a contact lense test given I was overdue for a sight test. I explained I only wear lenses and did not want nor require a sight test. She attempted to get me to agree to a full sight test twice more at which point I replied and I just said I only wear lenses. I felt awkward but that my position had been made clear even with the unnecessary questioning. If I only wish to pay for one particular service and not the full 'package' there is no reasonable justification for refusing my business. I was then called into a room with the optician for the test to start. I believe his name is Phil. He started explaining to me my sight test was overdue and quite forcefully tried to get me to agree to the full test. Faces were pulled. I was made to fe

17/02/2022